Catholic housing entity exceeds benchmarks for tenant satisfaction

A tenant satisfaction survey has revealed that a not-for-profit community housing entity run by the Catholic Church in Tasmania is producing results that exceed national benchmarks.

Centacare Evolve Housing’s tenant satisfaction survey for 2023 found that overall satisfaction was at 88 percent, a 10 percent increase since the last survey two years ago.

Other findings include: Quality of Maintenance Work: 87 per cent (up 24 per cent); Tenancy Officer Helpful and Respectful: 90 per cent (up 7 per cent); and Maintenance worker was courteous and tidy: 95 per cent (not previously measured).

The Chief Executive Officer of Centacare Evolve Housing, Ben Wilson, welcomed the findings.

“We take immense pride in the exceptional results and feedback from our 2023 Tenant Satisfaction Survey,” he said.

“Our unwavering commitment to improving the lives of our tenants has not only seen positive responses, but has also exceeded national benchmarks for tenant satisfaction.”

Centacare Evolve Housing is a non-profit entity of the Catholic Church in Tasmania with 58 staff. It is the largest provider of community housing in the state.

Established in 2014, it also manages CatholicCare Tasmania’s housing portfolio, including affordable housing and rapid rehousing.

It now has 2,948 homes across the state and supports more than 5,330 people in sustainable tenancies. It offers tenancy support, an in-house maintenance department, community wellbeing team and a flagship program supporting young people keen to enter the construction industry called Build Up Tassie.

It also has a massive build program, with 750 new homes proposed for construction.

In the latest Centacare Evolve Housing Tenant Satisfaction Survey, 2749 surveys were distributed, with 1127 responses (or 41 per cent), up 22 per cent on the previous survey in 2021.

The survey is conducted in-house every two years.